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Privacy Policy

We collect personal information when you join GreatWineOnline or when you purchase from this web site. This information is essential to the processing and delivery of your order. The personal data, in any format, that we collect and hold, is important to us and is handled in accordance with this Policy. We are committed to ensuring that your privacy is protected.  Where we ask you to provide information by which you can be identified when using any of our services, you can be assured that it will only be used in accordance with this Privacy Statement.  We will always explain clearly what data we are collecting about you and why.  We will only collect data we need to give you a better experience; to improve and deliver our services to you; and to meet our responsibilities to you

See also our Terms and Conditions before ordering any Products from our Website. You should understand that by ordering any of our Products, you agree to be bound by the terms and conditions which should be read together with this Privacy Policy.

WHAT DATA (PERSONAL INFORMATION) WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “We use beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– communicate with you;

– maintain a Shopping Basket

– screen our orders for potential risk or fraud; and

– when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns)

SHARING YOUR PERSONAL INFORMATION

We will not sell, sharedistribute or rent your personal information to third parties unless we have your permission, are required by law to do so, or as set out below to manage your shopping experience with us. We only use your personal information for our own (or for those companies we represent) legitimate interests. Your personal information will only be used for the purpose or purposes it was collected.

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also be required to share your Personal Information to comply with applicable laws and regulations, to comply with a legal obligation, or to otherwise protect our rights.

KEEPING IN CONTACT WITH YOU

As an active customer of GreatWineOnline, and where you have consented to our communications with you, information is also collected to allow GreatWineOnline to send you offers which we feel will be of particular interest to you. If you would prefer not to receive this information please let us know via email:info@greatwineonline.co.uk

We use your information to notify you by e-mail about competitions, prizes, special offers etc. If you would rather not receive this information, please let us know via email: 

You can also opt out of receiving email marketing communications at any time by clicking on the ‘unsubscribe’ link in the emails from us. Or you can write to us (including full details of your request) at the address provided at the end of this privacy policy.

Your information is held securely within the UK. If your information is transferred outside the UK for any purposes, then we will take measures to ensure that your data remains protected at all times to the standard imposed by the General Data Protection Regulation. We require our trusted third parties to meet GreatWineOnline Ltd’s data protection standards.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

GWO has a Data Retention Policy to ensure that your data is not held for longer than is necessary We hold the information that you provide to us while you are an active, registered user and customer, and when you register for our services. Personal Information (Data) is retained in accordance with the contract between us. This is in line with data protection legislation. This may include retention necessary to meet our contractual obligations to you, to identify issues or to resolve legal proceedings. 

KEEPING YOUR PERSONAL INFORMATION SECURE

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our site is maintained on a secure server. All our suppliers and contractors meet the standards we require. Restrictions are also in place so that users only have access to data that is required for them to do their job.

Staff training is undertaken regularly, and checks are made by IT staff to ensure data quality is maintained. All payment card details are processed by a third party payment processor who encrypts the details using SSL (Secure Socket Layer) technology. Once orders have been processed all encrypted credit card information on the webserver is deleted. We also have in place a comprehensive email security Policy.

Great Wine Online Limited (at the address below) is the data controller for the purpose of the Data Protection Act 2018 (the Act). You, the customer, have the right to access the information which we hold about you and your right of access can be exercised in accordance with the Act.

You can ask us to make changes in how your data is handled and we will respond promptly should a request be made. We may use your data as case studies or client reporting.  You have the following rights over the personal data about you that we are holding and processing:

Right to be informed.  This Policy provides you with information in relation to how your data is processed.  This ensures that we are transparent about what we will do with the information you supply to us.

Right of access.  You may request details of personal information which we hold about you under the Data Protection Act 2018 and the General Data Protection Regulation.  This is called a Subject Access Request.

Right to request information held is accurate and how to update it.  If you believe that any information we are holding on you is incorrect or incomplete, please email us at info@greatwineonline.co.uk  and we will respond as quickly as possible.

Right to erasure.  In certain circumstances, you may ask us to delete information about you and stop processing or publishing it (often called the Right to be Forgotten).

Right to object to the processing that is likely to cause you damage or distress.  Where you challenge the accuracy or lawful processing of your information, we will consider this.

Right to receive an electronic copy of any information you have consented to us holding known as data portability.   You can ask us to provide the personal data about you we hold, securely and in a machine-readable format, so it can be moved, copied or transferred to be used across different services or for you to give to another organisation.

Right to object. We will ensure that we have the right consents in place for sending you information. If you wish to stop receiving communications you can do that by sending us an email to info@greatwineonline.co.uk at any time.

GreatWineOnline Ltd has a variety of obligations to keep the data that you provide us. These include ensuring that transactions are processed correctly, identifying fraud, and complying with any laws and rules that apply to us and to our service providers. We follow clear guidelines internally to ensure that your data is not held for longer than is necessary. We hold the information that you provide to us while you are an active user of our site and services. Therefore, even if you close your account or terminate agreement with us, we may keep certain data to meet our obligations but for no longer than required or permitted by law.

GreatWineOnline Ltd does use the services of other parties to deal with matters including, but not limited to:

  • Payment handling
  • Order Fulfilment
  • Search engine facilities
  • Advertising and marketing

The providers of such services do not have access to certain personal data provided by users of our website.  The Payment engine will have access to some personal data for the purpose of verifying payment. 

Your information is held securely within the UK. If your information is transferred outside the UK for any purposes, then we will take measures to ensure that your data remains protected at all times to the standard imposed by the General Data Protection Regulation. We require our trusted third parties to meet GreatWineOnline Ltd’s data protection standards and we have carried out due diligence to ensure that they comply..

If you have any questions, or if you would like us to stop processing your information, please do not hesitate to contact customer services, who will be delighted to answer any questions you may have.

You can contact customer services via email at info@greatwineonline.co.uk, or write to us at:

GreatWineOnline Ltd

15 Halifax Way

Welwyn Garden City

Herts AL7 2QH

If you wish to verify the details you have submitted to us you may do so by contacting us via the e-mail address or address given above. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password.

If you wish to make a complaint about how we have processed your personal information, and we cannot resolve it, then you have the right to lodge a complaint to the Information Commissioner: The Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF www.ico.gov.uk

NOTIFICATION OF CHANGES

We keep this Statement under regular review and will update this page. You should check this page from time to time to ensure that you are aware of any changes.

Last reviewed July 23rd, 2020

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From our customers

Thanks for organising a delightful evening.

GL, Surrey

Thank you and congratulations on a brilliant event- a very memorable evening

JE, Cheshire

Thank you so much for the Pol Roger dinner at the Cabinet War Rooms last Thursday evening. You must have put oodles of hard work into this so please pat yourself on the head for a job well done. We had a lovely time and very much appreciated each aspect of the evening. Great atmosphere, intriguing champagne and delicious food.

A&B, Edinburgh

Thank you for such a great evening last Thursday. (We) really enjoyed the evening and the company on our table. We’re keeping our eyes peeled for follow-on events.

C&J, Herefordshire

Just to thank you and all the team for a terrific night out at the Cabinet War Rooms on Thursday. What a great time we all had! The champagne was flowing, the food was good and it was lovely to meet lots of new people.

Congratulations on arranging a superb evening which we thoroughly enjoyed.

S&BD, Bristol

“Thank you for organising a fabulous evening! We really enjoyed it… It was great fun on our table. The food and of course the champagne was delicious. The tour of the War Rooms was fascinating…..we are looking forward to the trip to Italy next May!”

J&CM, Cheshire

AH, Surrey

“Thanks for fab evening – loved it all and you did an amazing job”

SL, London

” Awesome night out”

“Thanks for a truly outstanding evening last night. Your organisation, attention to detail and brilliant choice of venue made for an awesome evening. We’ll certainly keep an eye on your website for other events, not to mention wine !”

GB, London

I would like to thank you for a very interesting evening of tasting and pairing wine with food. The enthusiasm and knowledge of Steve and yourself really came through and it was so much more fun in person than on zoom. I have had much positive comment from our members on the event.

President, Ward Club

HB, Bucks

It was such a great evening Penny – thank you so much, everyone in the group I was with said the same!

Many thanks for the lovely evening at Green Delight. We all had such a great time.  (I) would love to have a similar event

JD, Bucks

That was a fabulous evening!

Couldn’t be better presented, better in food and wine and better in value for money!

Karin and Flo

We loved it!

DW, London

thanks very much for the excellent tasting on Wednesday evening. I thoroughly enjoyed it – it’s always eye-opening and so educational to get the chance to talk with the winemaker and that really added something extra to the evening.

GB, London

Fab evening last night and lots of great feedback

SB, Charity Trustee

Penny, thanks very much for the event this evening.  Great fun and very interesting.

Andrew, London

Thank you , Penny. It was fun, and you hosted very well

 

Vanessa, East London

I was on your event yesterday evening for the  charity -it was great!

 

David, London

thanks for a great evening we really enjoyed it as did the 4 other couples I got to join Everyone had a great time.

Karen, East London

Barbara and Bill, Stansted

Really enjoyed last night. …. It was definitely the highlight of our week in fact highlight of year so far, definitely closest we’ve come to a party!

the best fun we have had since last March

Anne, Cheshire

These tastings have been highlight of lockdown. Hope for lots more fun tastings in 2021

Judy, Wirral

Going to recommend you & Steve to Britain’s Got Talent comedy duo!!

Judith, Cheshire

A note to say a massive thank you for including me on your tasting last night. What great fun that was? I almost felt like I had gone out on a date!

MH, Surrey

I would like to thank you for last night. We both really enjoyed it, both the “performance”  and the selection of wines and cheeses were fantastic.

Connor, Reading

Thank you and Steve & co for a great show case last night.  Top quality produce and very informative and very well run.

Carly, Bucks

We need you at every dinner party please

Harriet, Cheltenham

Lovely eve! Thank you so much. Everything was delicious.

SM, London

Just want to say a big thanks for last night. Was a really enjoyable showcase. Cheeses and wines were amazing!

Sam, London

Thank you so much for such a wonderful wine tasting last night! You really spoilt us

Emily, Surrey

We thoroughly enjoyed the session.  The wine and cheese selection were excellent and far exceeded my expectation.

Tracii, Hampshire

I wanted to write to thank you all for the wine tasting last night. It was fantastic, very enjoyable and informative and good fun. Feedback from team today has been great.

Julian, CEO, London

Thanks Penny, it was a great evening!

Jo, Reading

I just wanted to send you a note to say how much we enjoyed tonight’s chat/wine. We absolutely love the good cop/bad cop routine you seem to have slipped into. Add in the “expert” from the vineyard and it is the perfect combo!

Richard and Anne, Hampshire

The session was the perfect amount of time, the food and wine were delicious and paired perfectly. The quiz was fun and complemented the session so well – Thank you! We will definitely keep an eye on the website for your upcoming events and get in touch for any of our future events!

Corporate Client, Atrincham

thank you so much for such a wonderful evening on Saturday. EVERYONE loved it, particularly how relaxed and conversational it was.

Marianne, Manchester

Thanks for an enjoyable ‘virtual’,wine tasting last night

 

Mary, Maidenhead

“you do a great job and your online events are rightly popular, they have brought us some moments of real enjoyment this year”.

 

Felicity, Twickenham

Ian, Bucks

Last night was brilliant.

Kylie, Berks

 

Thanks very much… we really enjoyed it.

Elaine, Bucks

It was great. Thank you … Penny & GWO. It was fun! Well done

Karin, Bucks

 

 

 

 

Thank you very much Penny!! That was a very pleasurable evening!Kat

It was so nice seeing other people enjoying the experience as much as us.
It was a fantastic date night and I recommend it as a gift or a treat to anyone you know who likes wine and food.
It was special experience and from the comfort of our own home.

Alexa and Daniel, Bucks

Thank you all for a brilliant evening! We really enjoyed it and stayed up chatting til 2am!!

Julie and Christine, Cheshire

Good night again !!  Loved wines tonight

Judith, Wirral

Good to see you and hear you last night!   It was a fun evening, and I really liked the rapport between the 3 of you.

Jon M, London

Just wanted to say how much I and everybody that took part enjoyed the tasting. We liked the wines and it was so interesting to have Denzel there to help talk us through them and his knowledge on wine in general was fascinating too….always appreciate what (Steve) has to say, both on wine and cheese.
A lovely evening and it was brilliant that you could get the wine to us in time to enjoy on the evening

Alison M, Cambridgeshire

I loved the wine tasting last evening.  The wines and cheese were most enjoyable

Jill C, Oxon

Thank you for a most enjoyable wine tasting, very different to past experiences!

Veronica H, Putney

lovely evening from a rioja lover. thank you

Michael B, London

Super fun, thanks so much

Family H, St Albans

Great event and we don’t have to drive

Charles C, Leicester

That was great. Thanks all

Martin P, Bedford

excellent evening – well done!

Robert P, Cumbria

Wonderful evening – many thanks!!!

Zoe C, Guildford

Thank you Denzel & Penny!

Will H, Bucks

That was brilliant, thank you Eric and Steve and Penny

Sonja, London

THANK YOU. REALLY FUN EVENING AND LOVELY WINES

James L, Chatham

yes great fun well done for doing it look forward to the next one

Graham C, Southampton

“(Husband) would love to do another one!”

LS, Surrey

Next time you have an event with stuff we might be able to get out hands on – let us know!!”

Anders A, South of France

Great fun tonight Penny! Thanks.
The white wine and cheese thing was very interesting

Robin T, London

Enjoyed Marc’s knowledgeable comments and his great Gallic gestures. Another informative and fun tasting! Thanks Great Wine Online!!

Steve L, London

That was really good…The Frenchman was delightful and the food pairing guy excellent!
We loved it, very warm and sociable and expert…congratulations!

Carol T, London

Had another thoroughly enjoyable evening tasting some great wines

Wendy W, London

Another fun and interesting evening, sooooo enjoying our regular Thursday get togethers!

Alison H, Surrey

I just wanted to say what a fabulous evening we had! So very informative and the wines were delicious! Best zoom meeting I’ve had…….ever!!!

Alison F, Milton Keynes

We really enjoyed the evening and were pleasantly surprised at how good the wines were, even at their entry level. Eric and Steve were both excellent. Please pass on our thanks to Penny, who hosted the evening so expertly

Roger C, Hertfordshire

We so enjoyed this evening, huge thanks to you, Eric and Steve, you were a dream team – really enjoyed the history, the food ideas and the interaction between you all – it seemed to entertain everyone and made for such a nice evening – just great!

Felicity H, Hampton

Thank you so much for inviting us to this event!

Anita C, Kinross