If you buy any of our wines and it is faulty or you don’t like a bottle, please see our Quality Guarantee section below.
If you change your mind about some or all of your order, you may also cancel your order up to and including 14 calendar days after the day on which you receive your order and we will arrange to collect the unwanted products and reimburse the appropriate sum paid excluding delivery costs within 14 calendar days packaging after the day on which you tell us that you wish to cancel. However, if any bottle has been opened or a seal removed, we reserve the right to reduce your refund to reflect the reduction in the value of the products.
Please let us know if you wish to cancel an order by contacting our Customer Services team using one of the methods in the “Contact Us” section below. If you are e-mailing us or writing to us please include details of your order to help us identify it.
All refunds given will be made by the same payment method you originally used to make payment.
We are confident about the quality of all of our wines we are happy to replace or refund any bottles of wines which are faulty or that you don’t enjoy, subject to the following conditions:
If a bottle of wine is not faulty but you did not enjoy it
If a bottle of wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle appropriate with a bottle of the same type of wine (or if not available, a bottle of another type of wine which is of equivalent value). Alternatively, if you prefer we will refund you an amount equal to the value of the bottle. We reserve the right to ask you to provide evidence of the fault and/or to collect the faulty bottle for inspection.
If the wine is not faulty but you did not enjoy it
If, having opened a bottle, the wine was not to your taste, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the bottle with a bottle of another type of wine which is of equivalent value. Alternatively, if you prefer we will refund you an amount equal to the value of the bottle. If you have any more unopened bottles of the same wine which you no longer want, we will arrange to collect them from you and replace them with bottles of another type of wine which are of equivalent value or, if you prefer, give you a refund for an amount equivalent to their value.
If you don’t enjoy any of the wines or suspect that they may be faulty please contact our Customer Services team on firstname.lastname@example.org
Last reviewed July 23rd, 2020