If you buy any of our wines and it is faulty or you don’t like a bottle, please see our Quality Guarantee section below.
If you change your mind about some or all of your order, you may also cancel your order up to and including 14 calendar days after the day on which you receive your order and we will arrange to collect the unwanted products and reimburse the appropriate sum paid excluding delivery costs within 14 calendar days packaging after the day on which you tell us that you wish to cancel. However, if any bottle has been opened or a seal removed, we reserve the right to reduce your refund to reflect the reduction in the value of the products.
Please let us know if you wish to cancel an order by contacting our Customer Services team using one of the methods in the “Contact Us” section below. If you are e-mailing us or writing to us please include details of your order to help us identify it.
All refunds given will be made by the same payment method you originally used to make payment.
We are confident about the quality of all of our wines we are happy to replace or refund any bottles of wines which are faulty or that you don’t enjoy, subject to the following conditions:
If a bottle of wine is not faulty but you did not enjoy it
If a bottle of wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty bottle appropriate with a bottle of the same type of wine (or if not available, a bottle of another type of wine which is of equivalent value). Alternatively, if you prefer we will refund you an amount equal to the value of the bottle. We reserve the right to ask you to provide evidence of the fault and/or to collect the faulty bottle for inspection.
If the wine is not faulty but you did not enjoy it
If, having opened a bottle, the wine was not to your taste, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the bottle with a bottle of another type of wine which is of equivalent value. Alternatively, if you prefer we will refund you an amount equal to the value of the bottle. If you have any more unopened bottles of the same wine which you no longer want, we will arrange to collect them from you and replace them with bottles of another type of wine which are of equivalent value or, if you prefer, give you a refund for an amount equivalent to their value.
If you don’t enjoy any of the wines or suspect that they may be faulty please contact our Customer Services team on firstname.lastname@example.org
Last reviewed July 23rd, 2020
Thanks for an enjoyable evening last night – the wines and food were both excellent.
We’ve had a lovely time in Arezzo with you all. Thank you Penny and Caroline for organising and hope to see you all again.
We had a great time , great to meet you all.
Thanks for a fabulous time everyone. Was great fun.
Thank you all for a fantastic weekend – it was such fun and I only need a good month for my liver to recover 🤣. Huge thanks to Penny and Caz for all the organisation xx
Thanks from us too.
Morning! Just wanted to send you a huge personal thanks for a wonderful weekend. You were amazing and everyone seemed to love it.
We are home safe and sound – we have had the most special and lovely time and are so grateful for everything you have done! Thank you thank you
Thanks for everything and such a nice crowd!
I just wanted to say thank you so much for such a wonderful trip…It was magical and overhead at least half the group saying they an to go again next year (including myself). Thank you so much. Salute!
Thank you so much. The evening was enjoyed by all, great wine and food. Please thank the Green Delight team for producing amazing food pairings.
Thanks for organising a delightful evening.
Thank you and congratulations on a brilliant event- a very memorable evening
Thank you so much for the Pol Roger dinner at the Cabinet War Rooms last Thursday evening. You must have put oodles of hard work into this so please pat yourself on the head for a job well done. We had a lovely time and very much appreciated each aspect of the evening. Great atmosphere, intriguing champagne and delicious food.
Thank you for such a great evening last Thursday. (We) really enjoyed the evening and the company on our table. We’re keeping our eyes peeled for follow-on events.
Just to thank you and all the team for a terrific night out at the Cabinet War Rooms on Thursday. What a great time we all had! The champagne was flowing, the food was good and it was lovely to meet lots of new people.
Congratulations on arranging a superb evening which we thoroughly enjoyed.
“Thank you for organising a fabulous evening! We really enjoyed it… It was great fun on our table. The food and of course the champagne was delicious. The tour of the War Rooms was fascinating…..we are looking forward to the trip to Italy next May!”
“Thanks for a truly outstanding evening last night. Your organisation, attention to detail and brilliant choice of venue made for an awesome evening. We’ll certainly keep an eye on your website for other events, not to mention wine !”
I would like to thank you for a very interesting evening of tasting and pairing wine with food. The enthusiasm and knowledge of Steve and yourself really came through and it was so much more fun in person than on zoom. I have had much positive comment from our members on the event.
Many thanks for the lovely evening at Green Delight. We all had such a great time. (I) would love to have a similar event
That was a fabulous evening!
Couldn’t be better presented, better in food and wine and better in value for money!
We loved it!
thanks very much for the excellent tasting on Wednesday evening. I thoroughly enjoyed it – it’s always eye-opening and so educational to get the chance to talk with the winemaker and that really added something extra to the evening.
Fab evening last night and lots of great feedback
Penny, thanks very much for the event this evening. Great fun and very interesting.
Thank you , Penny. It was fun, and you hosted very well
I was on your event yesterday evening for the charity -it was great!
thanks for a great evening we really enjoyed it as did the 4 other couples I got to join Everyone had a great time.
Barbara and Bill, Stansted
the best fun we have had since last March
These tastings have been highlight of lockdown. Hope for lots more fun tastings in 2021
Going to recommend you & Steve to Britain’s Got Talent comedy duo!!
A note to say a massive thank you for including me on your tasting last night. What great fun that was? I almost felt like I had gone out on a date!
I would like to thank you for last night. We both really enjoyed it, both the “performance” and the selection of wines and cheeses were fantastic.
Thank you and Steve & co for a great show case last night. Top quality produce and very informative and very well run.
We need you at every dinner party please
Lovely eve! Thank you so much. Everything was delicious.
Just want to say a big thanks for last night. Was a really enjoyable showcase. Cheeses and wines were amazing!
Thank you so much for such a wonderful wine tasting last night! You really spoilt us
We thoroughly enjoyed the session. The wine and cheese selection were excellent and far exceeded my expectation.
I wanted to write to thank you all for the wine tasting last night. It was fantastic, very enjoyable and informative and good fun. Feedback from team today has been great.
Thanks Penny, it was a great evening!
I just wanted to send you a note to say how much we enjoyed tonight’s chat/wine. We absolutely love the good cop/bad cop routine you seem to have slipped into. Add in the “expert” from the vineyard and it is the perfect combo!
The session was the perfect amount of time, the food and wine were delicious and paired perfectly. The quiz was fun and complemented the session so well – Thank you! We will definitely keep an eye on the website for your upcoming events and get in touch for any of our future events!
thank you so much for such a wonderful evening on Saturday. EVERYONE loved it, particularly how relaxed and conversational it was.
Thanks for an enjoyable ‘virtual’,wine tasting last night
“you do a great job and your online events are rightly popular, they have brought us some moments of real enjoyment this year”.
It was so nice seeing other people enjoying the experience as much as us.
It was a fantastic date night and I recommend it as a gift or a treat to anyone you know who likes wine and food.
It was special experience and from the comfort of our own home.
Thank you all for a brilliant evening! We really enjoyed it and stayed up chatting til 2am!!
Good night again !! Loved wines tonight
Good to see you and hear you last night! It was a fun evening, and I really liked the rapport between the 3 of you.
I loved the wine tasting last evening. The wines and cheese were most enjoyable
Thank you for a most enjoyable wine tasting, very different to past experiences!
lovely evening from a rioja lover. thank you
Super fun, thanks so much
Great event and we don’t have to drive
That was great. Thanks all
excellent evening – well done!
Wonderful evening – many thanks!!!
Thank you Denzel & Penny!
That was brilliant, thank you Eric and Steve and Penny
THANK YOU. REALLY FUN EVENING AND LOVELY WINES
yes great fun well done for doing it look forward to the next one
“(Husband) would love to do another one!”
Next time you have an event with stuff we might be able to get out hands on – let us know!!”
Great fun tonight Penny! Thanks.
The white wine and cheese thing was very interesting
Enjoyed Marc’s knowledgeable comments and his great Gallic gestures. Another informative and fun tasting! Thanks Great Wine Online!!
That was really good…The Frenchman was delightful and the food pairing guy excellent!
We loved it, very warm and sociable and expert…congratulations!
Had another thoroughly enjoyable evening tasting some great wines
Another fun and interesting evening, sooooo enjoying our regular Thursday get togethers!
I just wanted to say what a fabulous evening we had! So very informative and the wines were delicious! Best zoom meeting I’ve had…….ever!!!
We really enjoyed the evening and were pleasantly surprised at how good the wines were, even at their entry level. Eric and Steve were both excellent. Please pass on our thanks to Penny, who hosted the evening so expertly
We so enjoyed this evening, huge thanks to you, Eric and Steve, you were a dream team – really enjoyed the history, the food ideas and the interaction between you all – it seemed to entertain everyone and made for such a nice evening – just great!
Thank you so much for inviting us to this event!